FAQs

Care instructions are provided on each product label. We generally recommend gentle washing and proper storage to preserve fabric quality.

At this time, Kismet Atelier offers shipping to the US and Canada. Shipping rates and delivery times vary by destination.

Once your order has shipped, you'll receive an email titled "Your Order is on the way", containing your tracking link. You can also track the precise location of your order through your Kismet Portal.

We want you to be completely satisfied with your purchase. If for any reason you're not, we offer a hassle-free return process, as outlined below: Returns for Products Eligibility: You can return most products within 30 days from the date of delivery for a full refund or exchange. Items must be in new, unused condition with all original tags, packaging, and accessories included. Non-Returnable Items: Some items are not eligible for return, including customized pieces, items specifically noted as "Final Sale" and gift cards. Please check the product description for specific return details.

Contact Us: Reach out to our customer service team at thekismetatelier@gmail.com or use our contact form on the website to start the return process. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number and instructions on how to send the item back. Shipping: Return shipping costs are the responsibility of the customer, unless the item was defective or we made an error in your order.

We collect and process limited personal information to fulfill orders, provide customer support, and improve our services, in compliance with applicable privacy laws. Please reference our privacy policy for more details

Yes. All transactions are processed through secure, encrypted payment providers. Kismet Atelier does not store full payment details.

You can reach us via our Contact page or by emailing our customer support team at kismet@kismetatelier.com. We aim to respond promptly to all inquiries.